Okoboji Vending Co. Returns & Refunds policy

The Okoboji Vending Co., we strive to provide the highest quality products and excellent customer service through our self-serve markets and vending machines. This refund policy outlines the terms and conditions under which refunds are issued for purchases made through our markets and vending machines.

1. Eligibility for Refunds:

   • Refunds are only available for purchases made through our markets and vending machines.

   • The product must be defective, expired, or not as described.

   • Refund requests must be made within 7 days of the original purchase.

2. Refund Process:

   • To request a refund,

     • Call/Text (712) 873-7354 or

     • Email: support@okovc.com or

     • Fill out Refund Request form at the bottom of this page.

   • Provide your name, contact details, the location of the market or vending machine, and a clear description of the issue.

   • Our support team will review your request and may require additional information or evidence to validate the claim.

   • Once your refund request is approved, we will process the refund within 3-7 business days.

3. Refund Options

   • Refunds will be issued in the same form of payment used for the original purchase.

   • If the original payment method is not available for a refund (e.g., expired credit card), we will work with you to find an alternative refund method.

4. Non-Refundable Items:

   • Certain items are non-refundable, including but not limited to:

     • Consumable products that have been opened or used.

     • Products damaged due to mishandling by the customer.

     • Products with expired shelf life that were consumed after purchase.

     • Products not purchased through our markets or vending machines.

5. Return of Defective Products

   • In some cases, we may request the return of the defective product for inspection.

   • If a return is necessary, we will provide you with instructions and cover the cost of return shipping.

6. Refunds for Vending Machine Malfunctions:

   • In the event of a vending machine malfunction, resulting in a failed transaction (product didn't drop) or incorrect charge, please contact our support team.

   • We will investigate the issue and provide a refund if the vending machine malfunction is confirmed.

7. Limitations and Disclaimers:

   • Our refund policy applies solely to purchases made through our markets and vending machines.

   • We reserve the right to refuse a refund if the eligibility criteria are not met or if the request is fraudulent or malicious.

   • We are not responsible for any loss or damages incurred as a result of product consumption or use.

8. Policy Changes:

   • We may modify or update this refund policy from time to time.

   • Any changes will be communicated through our website or other appropriate channels.

9. Contact Us

   • If you have any questions about our Returns and Refunds Policy, please contact us by e-mail support@okovc.com